Shipping policy

🚚 Shipping Policy – Meta Supp
Last updated: 22nd of November, 2025

At Meta Supp, we aim to deliver all orders quickly, safely, and transparently.
All shipments include full tracking and are handled through our certified logistics partners.

📦 Order Processing
Order cut-off time: 3:00 PM CET (orders placed after this time are processed the next business day)
Processing time: 1–2 business days
Orders are processed Monday–Friday (no processing on weekends or public holidays)

🚚 Shipping Methods & Delivery Times
All orders are shipped with full tracking.

Worldwide Shipping
We ship internationally using reliable cross-border partners.

Note: Delivery estimates refer to the period after dispatch. Remote regions may experience slightly longer delivery windows.

📍 Shipping Origin
To ensure fast delivery, all orders are shipped directly from our certified manufacturing and fulfillment partner in China.

🔔 Tracking Information
You will receive a tracking link by email as soon as your order ships.
Tracking updates may take 24–48 hours to appear depending on the carrier scan times.

✏️ Address Changes
You may request an address change within 1 hour after placing your order.
After 1 hour, we cannot guarantee modifications, as your order may already be processed.
To request a change, contact: support@metasupp.com

📦 Failed Delivery Attempts
If a parcel is returned to the carrier due to incorrect or incomplete address, failed delivery attempts, or refusal to accept the package, re-delivery fees may apply depending on the carrier.
Meta Supp is not responsible for lost or undelivered packages caused by customer address errors or missing delivery information.

↩️ Return Shipping
If you wish to return your order, please review our full Return Policy.
Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect.

💬 Need Help?
Our support team is available Monday–Friday, 9:00 AM – 6:00 PM CET.
Email: support@metasupp.com
We aim to reply within 24 hours.